“Is the front desk open?”
Share staffing hours and the right contact for assistance.
Hotels & Hospitality Groups
More direct bookings.
A better guest experience.
Turn calls and texts into direct bookings through your PMS. Capture room preferences, answer stay questions and keep guests connected to your team.
From first hello to confirmed stay
Your weekend awayA stay to look forward to.
Confirmed
- Check-in
- Friday
- Check-out
- Sunday
- Guests
- 2 adults
- Room
- King room
Reservation saved to your connected PMS
GUEST COMMUNICATION
Checked in.
Still looked after.
From fresh towels to after-hours help, Arthur captures requests and brings the right hotel team into the conversation.
- Room numbers and service requests kept together
- Answers based on your property’s hours and policies
- Clear handoffs for lost keys and requests that need staff
HOTEL GUEST COMMUNICATIONROOM 230 Guest request
HOUSEKEEPING REQUEST
↗Two towels · Room 230
Guest request captured and sent to staff
“I can’t find my room key.”
Connect the guest with staff for identity checks and help.
“Can we book dinner?”
Help guests reserve at your restaurants and venues.
One connected guest journey
Reservations & stay planning
Handle room inquiries by phone and SMS, capture preferences and connect to your supported PMS booking workflow.
Guest communication throughout the stay
Answer questions about parking, check-in, amenities and hotel policies, and capture requests for staff.
Events, dining & catering
Collect event and catering inquiries, support restaurant reservations and help guests discover your venues.
A connected hospitality group
Cross-sell between properties, give teams shared visibility and keep each hotel’s information distinct.
Questions about hotel reservations and guest calls
How does Arthur work with our hotel PMS?
The workflow depends on your property’s configured systems. Review the Mews and Cloudbeds pages, then request a demo with your PMS and property details. Our team will confirm integration availability, access requirements and the booking steps for your property.
Can Arthur help with requests during a stay?
Arthur can collect the room number and guest request, answer questions using your approved property information and notify the designated team. Housekeeping and other service requests still need your staff to carry out the work.
What happens when a guest needs a person?
Define staff handoffs during setup. Requests such as lost room keys should reach hotel staff for identity checks and assistance. Bring your front-desk hours and escalation process to the demo to discuss appropriate routing.
A better first impression
More time for guests.
Arthur has the conversation.
See what Arthur can do for your restaurant or hotel.