Good questions.
Clear answers.
Get to know Arthur, from setup and guest conversations to orders, events and working with your team.
Getting started
What does Arthur handle?+
Arthur answers calls, SMS messages and event or catering emails. It helps with reservations, orders, guest questions and team follow-ups using the information and workflows configured for your business.
How do we get Arthur ready for our business?+
We bring together your menus, hours, policies, guest questions and connected systems, then configure the voice and workflows for your operation. Arthur can be set up in 24 hours; the rollout depends on receiving the information and system access needed.
Do we have to change our public phone number?+
Bring your current phone setup to the demo. We’ll walk through the routing approach for your business and how guests will reach Arthur.
Guest experience
Can a guest still reach our team?+
Yes. Configure the questions and requests your staff should handle, with the relevant call or message details passed on to the team.
How does Arthur know what to say?+
Arthur uses your menus, business details, policies and approved answers. Arthur IQ flags unanswered questions so your team can add the information Arthur needs for next time.
Which languages can Arthur use?+
Arthur supports guest conversations in 30+ languages. Your onboarding covers the language needs of your guests and business.
What happens during busy service or after closing?+
Arthur provides always-on coverage for guest communication. During setup, define when calls should be handled by Arthur, when staff should be notified and how after-hours requests should be routed.
Capabilities
Are events and catering included?+
Yes. Every plan includes event and catering inquiry handling across phone, SMS and email, with details and notifications for your team. Evvy’s broader AI events CRM is a separate upcoming product.
Can Arthur send menus and other links?+
Yes. Arthur can text useful links, including menus, reservation pages, ordering pages and secure Arthur Pay links.
How do staff know an inquiry needs attention?+
Arthur can notify your team through SMS, email and Slack. Event inquiries, catering requests and guest questions can be routed with the information staff need to follow up.
Does Arthur take orders and collect payment?+
Arthur takes supported pickup and delivery orders and connects to your POS workflow. Arthur Pay lets guests pay in advance through a secure payment link.
Can we use Arthur across several locations?+
Yes. Multi-location and hospitality group plans add a shared view across venues, local business information and cross-selling between locations or properties.
Which systems connect to Arthur?+
Explore the integrations directory for reservation, POS, hotel PMS and team notification connections. Each page explains the guest workflow and how it supports your operation.
More time for guests.
Arthur has the conversation.
See what Arthur can do for your restaurant or hotel.