Terms of Service

01Using Ask Arthur

These terms describe use of the Ask Arthur website and services provided by Ronin Tech LLC, doing business as AskArthur (“Ask Arthur,” “we,” “our,” or “us”). Please read them before using the services. If you enter into an agreement for a business, you must have authority to act for that business.

A signed order form, subscription agreement or data-processing agreement may contain additional terms. If those terms conflict with this page, the applicable signed agreement controls for the services it covers. Nothing here removes rights that cannot be waived under applicable law.

02The service and its limits

Arthur helps hospitality businesses manage guest calls, texts, emails, reservations, orders and other inquiries. Features, channels, usage and integrations depend on the services in your agreement and your configuration. Features marked “Coming soon” are not a commitment to a particular release date or inclusion in your subscription.

Website demonstrations are examples and do not make reservations, send messages or place orders. Contact forms send requests to the Ask Arthur team; submission does not confirm an appointment, booking or early-access place. Calculators provide estimates based on their inputs, not guaranteed revenue or business results.

03Business and account responsibilities

Businesses are responsible for keeping their menus, prices, hours, policies, availability and instructions accurate, and for authorizing any connected systems or staff access. Protect account credentials, give access only to authorized people and report suspected unauthorized access promptly.

You must have permission to provide the information you submit and to contact people through the service. Businesses remain responsible for required notices and consents for call recording, messaging and personal-information processing, including honoring opt-outs and applicable rules for marketing communications.

04Reservations, orders and guest requests

The venue is responsible for the hospitality service it provides, including availability, pricing, food and accommodation, fulfillment, cancellations and refunds. A request is not a completed transaction until the appropriate venue or connected system confirms it.

Check confirmation details and contact the venue if something is incorrect. Payment transactions are subject to the relevant payment provider’s terms and the venue’s policies. Do not submit full payment-card details through ordinary text messages, email or a website demo form.

05AI assistance and human review

Arthur uses AI to interpret requests and generate responses, summaries and proposed actions. AI may misunderstand a guest, omit information or produce an incorrect response. Businesses should monitor performance, maintain accurate instructions and review outputs that need staff approval.

You remain responsible for decisions and approvals made using the service. Arthur is not an emergency service; use the appropriate emergency channel when immediate help is needed.

06Acceptable use

You may use the service only for lawful, authorized purposes. Do not:

• Send unsolicited or deceptive messages, impersonate another person, or misuse guest information.
• Upload malicious code, disrupt the service or attempt to bypass access controls.
• Use content or data in a way that infringes another person’s rights.
• Access another customer’s information or test security without permission.
• Resell or redistribute access beyond the rights granted in your agreement.

07Subscriptions, fees and cancellation

Your order form or service agreement sets out fees, included usage, billing frequency, renewal, cancellation and any refund terms. A website inquiry or demo request does not create a paid subscription. Applicable taxes, additional usage or third-party fees must be addressed in the terms you accept.

If you want to change or cancel a paid service, follow the notice process in your agreement or contact the Ask Arthur team. Any mandatory rights under applicable law continue to apply.

08Content, ownership and privacy

You retain your rights in the business information and guest content you provide. You authorize Ask Arthur to process that material as needed to deliver the agreed service, subject to the applicable privacy and data-processing terms.

Ask Arthur retains its rights in its software, website, branding and other original materials. Third-party names and logos belong to their respective owners. Your right to use the service does not transfer ownership of the underlying technology.

See our Privacy Policy for information about personal information and privacy requests. Do not provide data you are not authorized to share.

09Integrations and availability

Connected reservation, POS, property-management, communication and payment systems are operated by third parties. Their own terms, permissions, fees and technical limits may apply. Changes or outages in those systems can affect the service.

We may maintain or update the service. We do not promise uninterrupted operation or that every integration will support every workflow. Specific service levels or support commitments, if any, are set out in your agreement.

10Warranties, responsibility and suspension

Except for commitments in your signed agreement and rights required by law, the website and its example content are provided as available, without a promise that every item is complete, current or error-free. Paid-service warranties and any allocation or limitation of liability are governed by the agreement you accept and applicable law.

Access may be restricted where reasonably necessary to address unlawful use, a security threat, a breach of agreed terms or a legal requirement. Notice and an opportunity to resolve an issue will be provided where appropriate and permitted. Ending access does not remove obligations that properly survive termination.

11Changes, questions and disputes

We may revise these terms as the service changes. The date on this page identifies the latest revision; material changes will be communicated as required by law or your agreement. Changes to a signed agreement follow its own amendment process.

If you have a concern, contact the Ask Arthur team so we can try to resolve it. The governing law and dispute process in a signed service agreement apply to that agreement, subject to mandatory legal protections. These website terms do not add a separate arbitration requirement or waive statutory consumer rights.